Returns & Exchanges

At OKAI, we stand by the performance and quality of our sports equipment, offering a 30-day window for returns or exchanges on all items in original condition. Whether it's a fit issue or a change of heart, we are committed to getting you back in the game with the right gear.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the unused sports gear back in its original packaging, ensuring all tags and protective materials are securely attached.

• 3.
  Print and Ship

  Download your prepaid shipping label from the portal, affix it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our warehouse team inspects the returned equipment, your refund or exchange will be processed within 5-7 business days.